Introduction
TanmiaSol is a licensed IT service provider in Kuwait, offering web and mobile development, app and website support, WhatsApp API integration, digital marketing, and more. We take your privacy seriously and adhere strictly to Kuwait's Data Privacy Protection Regulation (DPPR) No. 26/2024, issued by CITRA.
What Personal Data We Collect
- Identity data: Name, email, phone number, and company affiliation when you contact us, request a quote, or sign up for services.
- Usage data: Website usage, IP address, and analytics for performance improvements.
- Communication data: WhatsApp interactions, messages, and other channels you engage with us through.
- Support data: Details you submit during support or maintenance requests.
Purpose & Legal Basis for Processing
We process your data to:
- Provide and deliver our agreed IT services (web, app, WhatsApp API, digital marketing).
- Communicate effectively, respond to queries, and manage support and billing.
- Improve our services and website functionality.
- Comply with legal obligations and internal security protocols.
Our processing is based on:
- Your explicit consent.
- Performance of a contract with you.
- Compliance with legal obligations.
Consent & Withdrawal
You will be asked to provide clear, explicit consent before we collect or process your personal data. You can withdraw your consent at any time, and we'll stop the processing that relies solely on that consent—though it won't affect data processed before the consent withdrawal.
Data Security
Your data's safety is non-negotiable. We use industry-standard technical and organisational measures, including encryption, access controls, regular auditing, and disaster recovery plans. We follow CITRA's Data Classification Policy and conduct continued risk assessments.
Record-Keeping & Accountability
We're committed to full accountability:
- We maintain records of our processing activities—including purposes, data categories, recipients, security measures, and international transfers.
- These records are available for CITRA inspection upon request.
- Staff receive regular training to ensure full compliance.
Contact Info
Have questions or want to exercise your rights? Reach out to us: